Refund policy

14-Day Refund Policy

At Bobby Scoots, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a 14-day refund policy from the date you receive your order.

Eligibility for a Refund

To qualify for a refund:

  • The request must be made within 14 days of delivery.

  • The item must be in its original condition — unworn, unused, and unwashed.

  • Items cannot be damaged, altered, or defective due to customer handling.

  • All original tags and packaging must be intact.

Refund Process

  1. Contact Us: Email our support team at [your email] with your order number and reason for return.

  2. Approval Required: Refunds will only be processed after confirmation from the Bobby Scoots Team.

  3. Return Shipping: Once approved, you’ll receive return instructions. Customers are responsible for return shipping costs.

  4. Inspection: Upon receiving and inspecting the returned item, our team will notify you of your refund status.

  5. Refund Issuance: Approved refunds will be issued to your original payment method. Please allow 5–10 business days for processing.

Non-Refundable Items

  • Sale or discounted items

  • Gift cards

  • Shipping fees

If you have any questions or concerns, please reach out to the Bobby Scoots Team on Social Media